The Good Samaritan

Our map, our vision, behaviors and mission ways for EMS
–Bob Ramsey, 1995

A key to a map or vision is the way in which an individual and an organization works together confirm agreements, accept workflow handshakes, that are made repetitively, respectfully and continuously.

Transformation and growth is a challenging yet rewarding process for perfecting both the individual and the organization. It requires a continuous process of both individual and organizational evaluations focusing on positive confirmations and correct guidelines. Positive change, growth and success can come quickly by effectively utilizing and engaging in Concurrent Ways, Retrospective Ways and Prospective Processes appropriately.

I. We are Alert, Ready & Available to respond with eh right resources
* Alert and ready with the right attitude of mind to respond quickly and appropriately.
* Ready and knowledgeable with the right training, clinical service level and EMS equipment.
* We have high performance integrated communications systems and active management support.
* We continue to work on improving our performance, our behaviors, and our emotional strength.
* We always consider how our recourses, attitude and service performance are available.

II .We have a heart for caring
* Everyone is a special customer who deserves our full focus and personal attention.
* We do not disqualify others by allowing our personal values to interfere with our ability to Serve their special needs.
* We respond to the behavioral needs of the patient, family, and others.
* We complete all assessment and required treatment procedures.

III. We are nice and treat everyone with respect & dignity
* We work in unity with our service partners and members of our organization.
* We focus on the patient, the family and our service partners, which are the center of what we do.
* We manage our way through difficult situations always working as a team being nice to others.

IV. We respond to the needs of others
* We follow standard operating procedures, our mission, values, and organizational behaviors, working as a team with other agencies and public/private partners serving our community.
* Always being there for others and asking:
* Is it compassionate, caring and safe?
* Is it treating the special needs of our patients, service partners and customers?
* Is it the right thing for other team members and our organization to do?
* Is it legal, ethical, nice and respectful of cultural diversity?
* Is it within your certification level or on your organizational authority level?
* Is it in the approved policies and procedures?
* Is it following your chain of command?
* Is it something, for which you are willing to be held accountable?
* Is it consistent with our organization’s beliefs, stated values and mission?

V. We assure continuity of care with accurate communication and documentation
* By accurate communication and documentation that is essential and required for quality care.
* We believe that the quality of communication and documentation guides quality care.
* We complete communication and documentation, which enhances service delivery and patient outcomes.
* Our communication and documentation improves patient care and leads to improvements in EMS.

VI. We treat and connect patient to solutions for the best possible outcomes
* We treat and connect patients to solutions for their individual needs.
* We follow-through with our service partners and customers for the best possible outcome.
* We remember to continually improve our individual performance and skills.
* We embrace the values of unity within our organization.

Our Mission is to deliver the best service possible!

Inspired by the Story of the Good Samaritan. We found that the steps in the parable of the Good Samaritan is inspiring and clear for us and reveals for EMS in content and best ways.

“Our Mission Map in perfecting EMS service delivery was designed initially in 1990 after studies on the great transforming Good Samaritan Story by JESUS of NAZARETH, verse by verse, those stepping stones of life from ancient Aramaic .

Actually, it also illustrates well EMS’s historical journey in the 6 steps that took less than 20 years Implementation from the initial Federal EMS legislation in the 70’s for mobile healthcare to struggle through powerful cultural behaviors to fulfill a greater service delivery for people’s needs”.